Return Policy

Return Policy

1. Returns and Exchanges: We want you to be completely satisfied with your purchase from us. If you are not happy with your order, we offer returns and exchanges within [7] days of receiving your item. Please read the following guidelines to ensure a smooth return process.

2. Eligibility for Returns: To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it. Items that show signs of use or damage may not be eligible for return.

3. Initiate a Return: To initiate a return or exchange, please contact our customer service team at [] or call us at +6010-225-9677. Provide your order number and details about the item you wish to return. Our team will guide you through the return process.

4. Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping service to ensure the safe return of your item.

5. Refund or Exchange Process: Once we receive your returned item and verify its eligibility, we will process your refund or exchange. Refunds will be issued to the original payment method, and exchanges will be shipped out promptly.

6. Non-Returnable Items: Certain items may not be eligible for return, such as personalized or customized products. Please check the product description or contact our customer service team if you have questions about the eligibility of a specific item.

7. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will arrange for the return of the item and provide a replacement or refund, as appropriate.

8. Return Address: Please ship your return to the following address:

[Your Company Name] [Return Address] [City, State, Zip Code] [Country]

9. Contact Information: For any inquiries related to returns, feel free to contact our customer service team at [] or call us at +6010-225-9677.

By making a purchase from our website, you agree to comply with our return policy.